About Us

BLW Insurance Brokers Limited of Market Square Chambers, West Street, Rochford, Essex SS4 1AL is authorised and regulated by the Financial Conduct Authority (FCA) (registration number 307379). We are permitted to arrange, advise on, deal as an agent of insurers, and assist in claims handling for non-investment insurance policies.

You can check these details on the FCA’s Register or contact the FCA at 0300 500 0597.

Your Duty of Disclosure

Your insurance is based upon the information provided to the insurer. Ensure all information is complete and accurate, as failure to disclose material facts may invalidate your insurance and result in non-payment of claims.

How to Cancel

You may have a statutory right to cancel this insurance within a short period. Refer to your policy summary or policy document for details. If cancelled, you may receive a pro-rata refund of the premium from the insurer. An administrative fee may apply.

Our Earnings

You may request information about any brokerage we have received for placing your business insurance.

Block Transfers

We may operate block insurance arrangements to provide competitive terms and may transfer blocks from one insurer to another if beneficial for our clients.

Complaints

For complaints, contact Brett Sainty, CEO of BLW Insurance Brokers Limited, at the above address or via email at info@blwinsurance.com. If unresolved, you may refer the matter to the Financial Ombudsman Service.

How to Claim

Contact us as soon as possible. If you cannot reach us, refer to your policy summary or policy document for insurer contact details.

Protecting Your Information

All personal information is treated as confidential, except where disclosure is required by law or regulatory bodies such as the FCA. Under GDPR, you have a right to access your personal data. For inquiries, contact Brett Sainty at info@blwinsurance.com.

Protecting Your Money

Before forwarding your premium to the insurer, BLW Insurance Brokers Limited holds your money as an agent of the insurer or in a client statutory trust account. In some cases, client money may pass through another broker. Your money remains protected under FCA rules.

Compensation Arrangements

BLW Insurance Brokers Limited is covered by the Financial Services Compensation Scheme (FSCS). If we cannot meet our obligations, you may be entitled to compensation. Coverage includes:

• Non-compulsory insurance: 90% of the claim (no upper limit).
• Compulsory insurance: 100% of the claim (no upper limit).

Governing Law

These terms of business are subject to the laws of England and Wales.